Privacy Policy

1. Scope

This Privacy Policy applies to the Unloop iOS app, in-app purchases, support interactions, and related pages made available through AppCognita. By using Unloop, you acknowledge the practices described in this policy.

2. Information We May Collect

Depending on how you use Unloop, we may collect the following categories of information:

• Account and contact information, such as your email address, sign-in identifiers, and support correspondence.
• Assessment responses, reflection entries, protocol progress, preferences, and similar app content you choose to provide.
• Subscription status, entitlement information, transaction identifiers, and related purchase metadata provided by Apple and RevenueCat.
• Device and app data, such as device model, operating system version, language, time zone, app version, crash logs, and diagnostics.
• Analytics and usage events, such as session activity, screen views, feature interactions, retention signals, and aggregate engagement patterns.
• Notification-related data, such as local notification settings, delivery preferences, and interaction timestamps if you enable reminders.

3. How We Use Information

We may use collected information to operate, maintain, and improve Unloop, including to:

• Provide the behavioral reconditioning experience, including assessments, reset protocols, daily prompts, and reassessments.
• Authenticate users, maintain account access, and synchronize app state across supported devices or sessions.
• Measure product performance, understand feature usage, detect errors, and improve reliability and design quality.
• Manage subscriptions, confirm premium access, and resolve purchase or entitlement issues.
• Send service-related communications, including support responses, important notices, and app reminders you choose to enable.
• Protect the service, investigate misuse, enforce our terms, and comply with legal obligations.

4. Analytics

We may use analytics tools to understand app usage, diagnose stability issues, and improve the product. Analytics data may include identifiers assigned by analytics providers, aggregated usage information, event timestamps, approximate location inferred from IP address, and device characteristics. We do not use analytics to infer medical conditions or make clinical decisions.

5. Subscriptions and Payments

Unloop may offer auto-renewing subscriptions and other in-app purchases through Apple's App Store. Apple processes payment transactions and billing information directly. We do not receive your full payment card number.

We may use RevenueCat or a similar subscription infrastructure provider to validate receipts, manage entitlements, and understand subscription status across sessions. RevenueCat may process purchase tokens, app user identifiers, subscription events, device information, and related technical data on our behalf.

6. Notifications and Device Permissions

If you enable local notifications or other device permissions, Unloop may store reminder preferences, delivery settings, and interaction data needed to provide those features. Local notifications are generated on your device unless otherwise stated in the app experience.

7. How Data Is Stored and Processed

Your information may be stored on your device and on servers or infrastructure operated by us or our service providers. We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide the service, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations.

8. Third-Party Services

Unloop may rely on third-party providers to deliver parts of the service. These may include:

• Apple, for App Store distribution, billing, and in-app purchase processing.
• RevenueCat, for subscription receipt validation and entitlement management.
• Cloud hosting, storage, authentication, customer support, crash reporting, and analytics providers.

These providers may process personal information under their own terms and privacy notices. We encourage you to review their policies where relevant.

9. Sharing of Information

We do not sell your personal information. We may share information only in limited circumstances, such as with service providers acting on our behalf, to comply with law, to protect rights and safety, in connection with a business transfer, or with your direction or consent.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights to request access, correction, deletion, restriction, export, or objection relating to your personal information. You may also have the right to withdraw consent where processing is based on consent.

You may manage some information directly in the app or through your device settings, including notification permissions and App Store subscription preferences.

11. Children's Privacy

Unloop is not directed to children under the age of 13, or under a higher minimum age where required by applicable law. If you believe a child has provided personal information without appropriate consent, please contact us so we can review and address the issue.

12. International Processing

Your information may be processed in countries other than your country of residence. Where required, we take steps intended to support lawful cross-border data transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the app, on the website, or by other appropriate means. The "Effective Date" above indicates when this version became effective.

14. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact us at: